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Our new feature will speed up contact handling and make your contact centre more efficient.
We dive into the best recent features that make SmartAgent the only application your agents need.
So, what does the announcement mean for you? Chat complements Amazon Connect’s existing powerful and scalable voice solution for contact centres, and opens up the capability for multi-skilled agents, blended queuing, consolidated reporting, and the next-generation of completely integrated, native robotics within customer contact flows.