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Connect your contact centre with everything


SmartAgent integrates with your existing systems, so you can bring all the data and detail you need into the contact handling process.

Accounting

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Xero

A cloud-based accounting software platform that offers financial management tools for small and medium-sized businesses.

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FreeAgent

A cloud-based accounting and invoicing software platform designed for freelancers, small businesses, and their accountants.

Automation/AI

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Amazon Lex

A cloud-based service that enables developers to build conversational interfaces, or chatbots, using natural language processing.

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Amazon Kendra

A cloud-based search service that uses natural language processing to provide intelligent search results across multiple sources.

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Amazon Lambda

A cloud-based computing service that enables developers to run code without managing servers, by using a serverless architecture.

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Amazon Polly

A cloud-based text-to-speech service that uses artificial intelligence to convert text into lifelike speech in multiple languages.

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Amazon PinPoint

A cloud-based marketing automation platform that helps businesses engage with customers through targeted messaging.

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Amazon Translate

A cloud-based language translation service that uses machine learning to translate text across languages in real-time.

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Developer API

A set of protocols and tools that enable developers to create software applications that interact with other applications or systems.

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Google Translate

A free online language translation service that uses machine learning to translate text and speech across languages.

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Zapier

A web automation platform that connects various web applications and automates tasks across multiple platforms.

CRM

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C4C (SAP)

A customer service strategy that encourages customers to assist and support each other's inquiries.

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Capita One

A suite of software applications designed for local government organizations to manage their social care and education services.

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Capsule

A cloud-based CRM platform that offers contact management, sales forecasting, and team collaboration tools for businesses.

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Copper

A cloud-based CRM platform designed for G Suite users that provides sales and relationship management tools.

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FLG

A cloud-based lead management and CRM platform that automates sales and marketing workflows for businesses of all sizes.

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Gorgias

A helpdesk and customer service platform that automates support workflows for eCommerce businesses on multiple channels.

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Hubspot

A cloud-based CRM, marketing, sales, and customer service software suite that helps businesses grow their online presence.

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Insightly

A CRM and project management platform that helps businesses manage their customer relationships and project workflows.

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Keap

An all-in-one CRM and marketing automation platform that helps small businesses manage their sales and marketing processes.

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Microsoft Dynamics

A suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications.

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Nimble

A social CRM platform that combines contact management, social media, and sales and marketing automation into one tool.

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Office 365

A cloud-based suite of Microsoft Office applications that offers productivity tools for businesses and individuals.

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Pipedrive

A sales CRM and pipeline management platform that helps businesses visualize and manage their sales processes.

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Salesforce

A cloud-based CRM platform that enables businesses to manage sales, marketing, customer service, and analytics.

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Senta

A cloud-based practice management software that automates workflows for accounting, tax, and other professional services firms.

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Zoho

A cloud-based software suite that offers a variety of business applications, including CRM, accounting, HR, and more.

Distribution & Delivery

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Metapack

A delivery management platform that optimizes eCommerce deliveries for retailers, carriers, and customers.

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Sorted

A delivery experience platform that offers retailers, carriers, and customers real-time visibility and control over their deliveries.

Hardware

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Jabra

A brand of headsets, speakerphones, and other audio devices used for professional and personal communication.

Infrastructure

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Amazon Connect

A cloud-based contact center service that enables companies to provide customer support across multiple channels.

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Amazon Workspaces

A cloud-based virtual desktop infrastructure solution that enables secure remote access to a desktop experience.

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Amazon Cognito

An Amazon Web Services (AWS) product that provides authentication, authorization, and user management services for web and mobile applications.

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Auraya

Provides voice biometric solutions for businesses, using voiceprints to verify user identity and enhance security across industries.

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Citrix

A cloud computing and virtualization software company that provides remote access and collaboration tools for businesses.

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Microsoft Azure AD

A cloud-based identity and access management service for secure single sign-on to Microsoft and third-party applications.

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Okta

A cloud-based identity management platform for secure access to enterprise applications and services through single sign-on.

Marketing

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Freshsales

A cloud-based CRM software for managing sales processes, leads, and customer interactions to drive business growth.

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Hubspot

A cloud-based CRM, marketing, sales, and customer service software suite that helps businesses grow their online presence.

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Drift

A conversational marketing and sales platform that uses chatbots and live chat to engage with customers in real-time.

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Pipedrive

A sales CRM and pipeline management platform that helps businesses visualize and manage their sales processes.

eCommerce & Order Management

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Magento

An open-source e-commerce platform for online stores, offering flexibility, customizability, and advanced features.

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Shopify

An e-commerce platform that enables individuals and businesses to easily create online stores with payment processing and shipping.

Payment Processing

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Adyen

A global payment platform that enables businesses to accept online, mobile, and point-of-sale payments with real-time reporting and fraud prevention.

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Capita Pay 360

A payment processing platform that improves efficiency, reduces costs, and enhances security for businesses of all sizes.

Service Desk

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HelpScout

Provides customer service software for managing support inquiries through email, chat, and phone channels.

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Intercom

A customer messaging platform that provides businesses with tools to improve customer experience, increase engagement, and enhance team collaboration.

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FreshDesk

A cloud-based customer support software with help desk, live chat, and knowledge base management tools for businesses.

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ServiceNow

A cloud-based platform for ITSM and digital workflow automation, designed to improve business efficiency.

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ZenDesk

A cloud-based customer service software with help desk, live chat, and knowledge base management tools.

Social

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Apple Business Chat

Lets businesses communicate with customers via iMessage for personalized and convenient experiences.

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Facebook

A social networking platform for creating profiles, sharing content, and connecting with others.

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Google

A multinational tech company that offers internet-related services and products, with a mission to organize the world's information.

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Slack

A team collaboration platform that offers messaging, file sharing, and collaboration tools for increasing productivity.

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Twitter

A social networking platform for microblogging where users can post and interact with short messages called "tweets".

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WhatsApp

A popular messaging app that allows users to send text, voice and video messages, make voice and video calls, and share media.