Connect your contact centre with everything
SmartAgent integrates with your existing systems, so you can bring all the data and detail you need into the contact handling process.
Accounting
Xero
A cloud-based accounting software platform that offers financial management tools for small and medium-sized businesses.
FreeAgent
A cloud-based accounting and invoicing software platform designed for freelancers, small businesses, and their accountants.
Automation/AI
Amazon Lex
A cloud-based service that enables developers to build conversational interfaces, or chatbots, using natural language processing.
Amazon Kendra
A cloud-based search service that uses natural language processing to provide intelligent search results across multiple sources.
Amazon Lambda
A cloud-based computing service that enables developers to run code without managing servers, by using a serverless architecture.
Amazon Polly
A cloud-based text-to-speech service that uses artificial intelligence to convert text into lifelike speech in multiple languages.
Amazon PinPoint
A cloud-based marketing automation platform that helps businesses engage with customers through targeted messaging.
Amazon Translate
A cloud-based language translation service that uses machine learning to translate text across languages in real-time.
Developer API
A set of protocols and tools that enable developers to create software applications that interact with other applications or systems.
Google Translate
A free online language translation service that uses machine learning to translate text and speech across languages.
Zapier
A web automation platform that connects various web applications and automates tasks across multiple platforms.
CRM
C4C (SAP)
A customer service strategy that encourages customers to assist and support each other's inquiries.
Capita One
A suite of software applications designed for local government organizations to manage their social care and education services.
Capsule
A cloud-based CRM platform that offers contact management, sales forecasting, and team collaboration tools for businesses.
Copper
A cloud-based CRM platform designed for G Suite users that provides sales and relationship management tools.
FLG
A cloud-based lead management and CRM platform that automates sales and marketing workflows for businesses of all sizes.
Gorgias
A helpdesk and customer service platform that automates support workflows for eCommerce businesses on multiple channels.
Hubspot
A cloud-based CRM, marketing, sales, and customer service software suite that helps businesses grow their online presence.
Insightly
A CRM and project management platform that helps businesses manage their customer relationships and project workflows.
Keap
An all-in-one CRM and marketing automation platform that helps small businesses manage their sales and marketing processes.
Microsoft Dynamics
A suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications.
Nimble
A social CRM platform that combines contact management, social media, and sales and marketing automation into one tool.
Office 365
A cloud-based suite of Microsoft Office applications that offers productivity tools for businesses and individuals.
Pipedrive
A sales CRM and pipeline management platform that helps businesses visualize and manage their sales processes.
Salesforce
A cloud-based CRM platform that enables businesses to manage sales, marketing, customer service, and analytics.
Senta
A cloud-based practice management software that automates workflows for accounting, tax, and other professional services firms.
Zoho
A cloud-based software suite that offers a variety of business applications, including CRM, accounting, HR, and more.
Distribution & Delivery
Metapack
A delivery management platform that optimizes eCommerce deliveries for retailers, carriers, and customers.
Sorted
A delivery experience platform that offers retailers, carriers, and customers real-time visibility and control over their deliveries.
Hardware
Jabra
A brand of headsets, speakerphones, and other audio devices used for professional and personal communication.
Infrastructure
Amazon Connect
A cloud-based contact center service that enables companies to provide customer support across multiple channels.
Amazon Workspaces
A cloud-based virtual desktop infrastructure solution that enables secure remote access to a desktop experience.
Amazon Cognito
An Amazon Web Services (AWS) product that provides authentication, authorization, and user management services for web and mobile applications.
Auraya
Provides voice biometric solutions for businesses, using voiceprints to verify user identity and enhance security across industries.
Citrix
A cloud computing and virtualization software company that provides remote access and collaboration tools for businesses.
Microsoft Azure AD
A cloud-based identity and access management service for secure single sign-on to Microsoft and third-party applications.
Okta
A cloud-based identity management platform for secure access to enterprise applications and services through single sign-on.
Marketing
Freshsales
A cloud-based CRM software for managing sales processes, leads, and customer interactions to drive business growth.
Hubspot
A cloud-based CRM, marketing, sales, and customer service software suite that helps businesses grow their online presence.
Drift
A conversational marketing and sales platform that uses chatbots and live chat to engage with customers in real-time.
Pipedrive
A sales CRM and pipeline management platform that helps businesses visualize and manage their sales processes.
eCommerce & Order Management
Magento
An open-source e-commerce platform for online stores, offering flexibility, customizability, and advanced features.
Shopify
An e-commerce platform that enables individuals and businesses to easily create online stores with payment processing and shipping.
Payment Processing
Adyen
A global payment platform that enables businesses to accept online, mobile, and point-of-sale payments with real-time reporting and fraud prevention.
Capita Pay 360
A payment processing platform that improves efficiency, reduces costs, and enhances security for businesses of all sizes.
Service Desk
HelpScout
Provides customer service software for managing support inquiries through email, chat, and phone channels.
Intercom
A customer messaging platform that provides businesses with tools to improve customer experience, increase engagement, and enhance team collaboration.
FreshDesk
A cloud-based customer support software with help desk, live chat, and knowledge base management tools for businesses.
ServiceNow
A cloud-based platform for ITSM and digital workflow automation, designed to improve business efficiency.
ZenDesk
A cloud-based customer service software with help desk, live chat, and knowledge base management tools.
Social
Apple Business Chat
Lets businesses communicate with customers via iMessage for personalized and convenient experiences.
A social networking platform for creating profiles, sharing content, and connecting with others.
A multinational tech company that offers internet-related services and products, with a mission to organize the world's information.
Slack
A team collaboration platform that offers messaging, file sharing, and collaboration tools for increasing productivity.
A social networking platform for microblogging where users can post and interact with short messages called "tweets".
A popular messaging app that allows users to send text, voice and video messages, make voice and video calls, and share media.