Seamless CX Migration from Avaya to SmartAgent | CCaaS

Migrate to SmartAgent & Amazon Connect, a cloud contact centre solution with advanced CCaaS capabilities, to enhance customer experience and your operations.

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Ready to get going?

Migrating from an on premises or ‘cloud’ Avaya setup to SmartAgent takes a few steps…


We’ll get to know your current setup so we can offer an improved solution, with automation and multiple channels.


We’ll then build out your new SmartAgent setup with test environments, so you see how much better it is for yourself.

Finally, we prepare your team to manage your new contact centre, so you can quickly start supporting customers.

Why SmartAgent?

SmartAgent Contact Centre is the complete omnichannel solution for SMEs and enterprise businesses. Powered by Amazon Connect & AWS, it is dynamic, globally scalable and delivers a premium customer experience

  • History of successful migrations
  • 24/7 enhanced support
  • Minimal work for organisations
  • Improved solution with greater functionality
  • Port or forward phone numbers & setup other channels using simple user interface
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Transform your contact centre.

What makes our solution special ...

Drag & drop interface for managing customer journeys

Advanced customer routing,  queueing and prioritisation options

Fully managed ‘software as a service’ updated automatically

Directly claim new phone numbers 

Update opening hours in seconds

Hybrid working fully supported

Required hardware is simply a headset and laptop

Support for all channels including voice, webchat, email, web forms & social media

Easily port or forward your existing phone numbers for a seamless migration

Support packages offered, single point of contact

Connectors available for your existing software suite

SmartAgent already integrates with your software suite

Easily build custom integrations to your back office systems

Fully cloud-based & no hardware, saving costs

Full autonomy to make changes

We’ve migrated global clients with outstanding results.

In 2022 we transformed one client’s contact centre after migrating them from Avaya. Helping a travel giant scale with Amazon Connect voice.

We worked with a multinational travel and tourism company helping them migrate to AWS and SmartAgent, so they could scale their contact handling and improve experience.

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Talk to us about migrating today

Experts in transforming contact centres.

SmartAgent is built using Amazon Connect and harnesses the power of AWS technology to create meaningful contact journeys and customer experience.

Amazon Connect is more scalable, flexible and easier for clients to configure than most CCaaS options.

Migrating to AWS is simple even if you use a different infrastructure. With 6 years of experience designing contact centres using Connect and a selective Delivery Partner Status, we know our expertise will transform the way you communicate.

Ready to reimagine your contact centre?

Migrate to SmartAgent Contact Centre today to upgrade your CCaaS set up.

Talk to us about migrating today