Migrating from an on premises or ‘cloud’ Avaya setup to SmartAgent takes a few steps…
We’ll get to know your current setup so we can offer an improved solution, with automation and multiple channels.
We’ll then build out your new SmartAgent setup with test environments, so you see how much better it is for yourself.
Finally, we prepare your team to manage your new contact centre, so you can quickly start supporting customers.
SmartAgent Contact Centre is the complete omnichannel solution for SMEs and enterprise businesses. Powered by Amazon Connect & AWS, it is dynamic, globally scalable and delivers a premium customer experience
What makes our solution special ...
In 2022 we transformed one client’s contact centre after migrating them from Avaya. Helping a travel giant scale with Amazon Connect voice.
We worked with a multinational travel and tourism company helping them migrate to AWS and SmartAgent, so they could scale their contact handling and improve experience.Read more
SmartAgent is built using Amazon Connect and harnesses the power of AWS technology to create meaningful contact journeys and customer experience.
Amazon Connect is more scalable, flexible and easier for clients to configure than most CCaaS options.
Migrating to AWS is simple even if you use a different infrastructure. With 6 years of experience designing contact centres using Connect and a selective Delivery Partner Status, we know our expertise will transform the way you communicate.
Migrate to SmartAgent Contact Centre today to upgrade your CCaaS set up.