Customer contact has evolved.

With more channels and higher expectations than ever, contact centre operators need technology that grows with them. SmartAgent provides advanced functionality for forward-thinking contact centres, direct to the agent’s browser.

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SmartAgent desktop login page

Improve customer and agent experience.


Unify your channels.s

Your customers probably rely on multiple channels for contact. SmartAgent unifies voice, chat, email, SMS + social in one place, giving your agents the best chance of providing fast, effective service.

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Everything in a single panel.

With SmartAgent, your agents can open or surface contact, find customer details and handle contact all in one place. Integrate our app with your systems to give agents all the tools they need.

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Keep your team connected.

With internal messaging and broadcast features, SmartAgent brings your contact centre closer together. Communicate faster, solve queries quicker and satisfy your customers.

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SmartAgent Desktop - Powerful & Customisable

WFM Integration for Visual Schedule & Compliance

Visual Queue & Intent Classification

Visual ID&V Confirmation, Status & Override

User Provisioning & Management

Transcription, Speech & Text Analytics (optional)

Surface All Contact Details & Context

Self-service Business Continuity & DR

SAML Single Sign On (SSO) with MFA

Outbound Omnichannel Management

Jabra Call Control & Analytics

Integrate with any API/ back-office System

Inbound Omnichannel Management

Detailed Contact History, Recordings & Metrics

Inbound Contact Recognition

Warm, Cold & Blended Call Transfer

Agent Status & Availability

Next Best Action & Agent Scripting

Agent Directory & Instant Messaging

Powered by Amazon Connect.

We run on AWS services to deliver world class, reliable and scalable contact centre technology. As an Advanced AWS Consulting Partner, we’ve learnt a thing or two about how to deploy and optimise modern cloud contact centres, for better outcomes.

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Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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