With more channels and higher expectations than ever, contact centre operators need technology that grows with them. SmartAgent provides advanced functionality for forward-thinking contact centres, direct to the agent’s browser.
Your customers probably rely on multiple channels for contact. SmartAgent unifies voice, chat, email, SMS + social in one place, giving your agents the best chance of providing fast, effective service.
With SmartAgent, your agents can open or surface contact, find customer details and handle contact all in one place. Integrate our app with your systems to give agents all the tools they need.
With internal messaging and broadcast features, SmartAgent brings your contact centre closer together. Communicate faster, solve queries quicker and satisfy your customers.
We run on AWS services to deliver world class, reliable and scalable contact centre technology. As an Advanced AWS Consulting Partner, we’ve learnt a thing or two about how to deploy and optimise modern cloud contact centres, for better outcomes.Find out more
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.