Unify voice, chat, email, SMS and social channels to create the ultimate agent experience.
Give your agents the high-quality call audio of Amazon Connect with SmartAgent. Call recording comes as a standard feature, whilst AWS services can be included with SmartAgent to give your contact centre voice transcription, sentiment analysis, keyword tracking and more.
Send and receive messages across webchat, app chat, social, Whatsapp and email in the SmartAgent desktop. Integrate with your CRM and automate parts of the contact journey to simplify contact handling for agents and improve digital customer experiences.
Understand customer sentiment and message context to deflect your email contact, whilst intelligently prioritising and routing inbound queries to the right agent, every time.
SmartAgent can be integrated with your systems so that social messages are directed to your agents in their desktop app. Automate responses and create conversational UX, helping agents to resolve contact faster with your social channels.
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.