Make payment simple and secure with SmartPCI.
Secure & compliant IVR, digital and agent initiated payment processing made easy with SmartAgent.
Integration partners
SmartPCI is our secure payment service for phone and chat which can be invoked from any AWS Amazon Connect contact flow.
Developed by Mission Labs, SmartPCI integrates with Amazon Connect and SmartAgent, supporting:
Fully automated (self-service) IVR payments – DTMF and NLP
Agent-initiated payments (via SmartAgent)
Agent-in-the-loop payments (via SmartAgent)
Fully automated (self-service) digital payments
SmartPCI is Level 1 PCI DSS certified in its own right.
No cardholder data enters your physical contact centre environment, so from a PCI DSS perspective, your area of scope is vastly reduced. SmartPCI supports most Payment Service Providers (PSP).
Ready to reimagine your contact centre?
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.