Our proactive monitoring and expert technical support for Amazon Connect provide peace of mind and confidence.
Ready made dashboards provide deeper CX analytics, complemented by contact centre wallboards.
SmartAgent's onboard directory displays all users with presence, along with internal messaging and Announcements capability.
Fully searchable call history and visual queue identification provides the right context for agents, when a contact arrives.
Onboard self service features include user provisioning and management, and business continuity/DR controls
SmartAgent integrates with your confederated identity provider to deliver Single Sign On with 2FA.