Accelerated migration of Amazon Connect, with SmartAgent.

Connected by SmartAgent is a rapid installation, software and support service that’ll have you up and running with a best-practice Amazon Connect contact centre in a matter of weeks.

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Customised implementation of Amazon Connect Voice

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Streamlined Agent Desktop with SmartAgent

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Managed Service with Technical Support

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Managed Service

Our proactive monitoring and expert technical support for Amazon Connect provide peace of mind and confidence.

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Extended MI

Ready made dashboards provide deeper CX analytics, complemented by contact centre wallboards.

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Agent Directory with IM

SmartAgent's onboard directory displays all users with presence, along with internal messaging and Announcements capability.

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Contact with Context

Fully searchable call history and visual queue identification provides the right context for agents, when a contact arrives.

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Simple Self Service

Onboard self service features include user provisioning and management, and business continuity/DR controls

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Works with your IDP

SmartAgent integrates with your confederated identity provider to deliver Single Sign On with 2FA.