Accelerated migration of Amazon Connect, with SmartAgent.


Connected by SmartAgent is a rapid installation, software and support service that’ll have you up and running with a best-practice Amazon Connect contact centre in a matter of weeks.

Book a demo
sa-illustration-00
amazon-partner
amazon-connect-alt
aws logo
sa-icon-36

Customised implementation of Amazon Connect Voice

sa-icon-35

Streamlined Agent Desktop with SmartAgent

sa-icon-37

Managed Service with Technical Support

sa-icon-2

Managed Service


Our proactive monitoring and expert technical support for Amazon Connect provide peace of mind and confidence.

sa-icon-12

Extended MI


Ready made dashboards provide deeper CX analytics, complemented by contact centre wallboards.

sa-icon-30

Agent Directory with IM


SmartAgent's onboard directory displays all users with presence, along with internal messaging and Announcements capability.

sa-icon-26

Contact with Context


Fully searchable call history and visual queue identification provides the right context for agents, when a contact arrives.

sa-icon-11

Simple Self Service


Onboard self service features include user provisioning and management, and business continuity/DR controls

sa-icon-10

Works with your IDP


SmartAgent integrates with your confederated identity provider to deliver Single Sign On with 2FA.