SmartPCI is our secure payment service for phone and chat which can be invoked from any AWS Amazon Connect contact flow.
Developed by Mission Labs, SmartPCI integrates with Amazon Connect and SmartAgent, supporting:
Fully automated (self-service) IVR payments – DTMF and NLP
Agent-initiated payments (via SmartAgent)
Agent-in-the-loop payments (via SmartAgent)
Fully automated (self-service) digital payments
No cardholder data enters your physical contact centre environment, so from a PCI DSS perspective, your area of scope is vastly reduced. SmartPCI supports most Payment Service Providers (PSP).
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.