Connect your contact centre with everything
SmartAgent integrates with your existing systems, so you can bring all the data and detail you need into the contact handling process.
Automation/AI
Amazon Lex
A cloud-based service that enables developers to build conversational interfaces, or chatbots, using natural language processing.
Amazon Lambda
A cloud-based computing service that enables developers to run code without managing servers, by using a serverless architecture.
Amazon Polly
A cloud-based text-to-speech service that uses artificial intelligence to convert text into lifelike speech in multiple languages.
Amazon PinPoint
A cloud-based marketing automation platform that helps businesses engage with customers through targeted messaging.
Amazon Translate
A cloud-based language translation service that uses machine learning to translate text across languages in real-time.
Amazon Connect Contact Lens
A machine learning-powered customer service analytics service for businesses to gain insights from customer interactions.
Plugins SDK / Developer API
A set of protocols and tools that enable developers to create software applications as SmartAgent plugins to enable agents to interact with other applications or systems from a single interface.
Ami Chatbot
An AI chatbot which has the intelligence to ask the right questions and automate intelligent for fluid customer conversations.
Don't see your Automation/AI tool?
Business Communications
Amazon Connect
A cloud-based contact center service that enables companies to provide customer support across multiple channels.
Microsoft Teams
A business communications platform enabling collaboration through call, chat and video conferencing. PSTN calling is also available through Microsoft Teams Phone.
Don’t see your Business Communications tool?
Business Intelligence
Tableau
A powerful tool for data visualisation, analysis, and reporting, aiding data-driven decisions with user-friendly dashboards
Microsoft Power BI
A Microsoft tool for data visualization, analysis, and sharing, empowering businesses with insights.
Amazon QuickSight
A cloud-based BI service, providing easy data visualization and analytics for informed decision-making.
JDBC
The Java Database Connectivity standard is an API designed to support database connectivity from many different business intelligence tools.
ODBC
The Open Database Connectivity standard is an API designed to support database connectivity from many different business intelligence tools.
Microsoft Azure Data Lake
Microsoft's scalable data repository and analytics service, enabling big data processing and insights.
SAP BusinessObjects
A suite of business intelligence tools, aiding in reporting, data analysis, and decision support.
Don't see your Business Intelligence tool?
Most BI tools support ODBC/JDBC but please get in touch for a chat.
CRM
C4C (SAP)
A customer service strategy that encourages customers to assist and support each other's inquiries.
Hubspot
A cloud-based CRM, marketing, sales, and customer service software suite that helps businesses grow their online presence.
Microsoft Dynamics
A suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications.
Salesforce
A cloud-based CRM platform that enables businesses to manage sales, marketing, customer service, and analytics.
Zoho
A cloud-based software suite that offers a variety of business applications, including CRM, accounting, HR, and more.
Shopify
An e-commerce platform that enables individuals and businesses to easily create online stores with payment processing, shipping and CRM.
ZenDesk
A cloud-based customer service software with help desk, live chat, and knowledge base management tools.
ServiceNow
A cloud-based platform for ITSM and digital workflow automation, designed to improve business efficiency.
Amazon Connect Customer Profiles
Part of Amazon Connect, this service aggregates customer data for personalized and efficient customer interactions.
Don't see your CRM tool?
We support most CRM platforms through Amazon Connect Customer Profiles/Amazon AppFlow integrations but please get in touch for a chat.
Hardware
Jabra
A brand of headsets, speakerphones, and other audio devices used for professional and personal communication.
Don't see your Hardware tool?
Identity & Access Management
Amazon Cognito
An Amazon Web Services (AWS) product that provides authentication, authorization, and user management services for web and mobile applications.
Microsoft Entra ID
A cloud-based identity and access management service for secure single sign-on to Microsoft and third-party applications; Formerly named Azure Active Directory.
Okta
A cloud-based identity management platform for secure access to enterprise applications and services through single sign-on.
Don't see your IAM service?
Infrastructure
Amazon Workspaces
A cloud-based virtual desktop infrastructure solution that enables secure remote access to a desktop experience.
Citrix
A cloud computing and virtualization software company that provides remote access and collaboration tools for businesses.
Don't see your Infrastructure tool?
Knowledge Management
FreshDesk
A cloud-based customer support software with help desk, live chat, and knowledge base management tools for businesses.
Verint
Provides customer engagement and workforce optimization solutions, enhancing customer experiences and operational efficiency.
Salesforce
A cloud-based CRM platform that enables businesses to manage sales, marketing, customer service, and analytics.
ServiceNow
A cloud-based platform for ITSM and digital workflow automation, designed to improve business efficiency.
Web Crawler
A service for web data extraction and indexing, facilitating data-driven applications.
OneDrive
Microsoft's cloud storage service, allowing secure file storage, synchronization, and collaboration across devices.
SharePoint
Microsoft's platform for document management, collaboration, and team communication within organizations.
Amazon Kendra
A cloud-based search service that uses natural language processing to provide intelligent search results across multiple sources.
Amazon Connect Wisdom
Part of Amazon Connect, this service uses AI for customer support, providing quick and accurate responses to customer queries.
Don’t see your Knowledge Management tool?
We support most knowledge management tools through Wisdom/Kendra connectors but please get in touch for a chat.
Payment Processing
Adyen
A global payment platform that enables businesses to accept online, mobile, and point-of-sale payments with real-time reporting and fraud prevention.
Capita Pay360
A payment processing platform that improves efficiency, reduces costs, and enhances security for businesses of all sizes.
WorldPay
A payment platform with a global reach offering a unified payment solution for payment experiences across online, mobile and in-store channels.
Opayo
A payment service provider offering secure online and in-store payment solutions, simplifying transactions for businesses and customers.
Don’t see your Payment Processing tool?
Service Desk
FreshDesk
A cloud-based customer support software with help desk, live chat, and knowledge base management tools for businesses.
ServiceNow
A cloud-based platform for ITSM and digital workflow automation, designed to improve business efficiency.
ZenDesk
A cloud-based customer service software with help desk, live chat, and knowledge base management tools.
Oracle Service Cloud
Offers customer service and support solutions for organizations to deliver exceptional customer experiences.
Amazon Connect Cases
Part of Amazon Connect, this service helps manage and resolve customer support cases efficiently and effectively.
Don't see your Service Desk tool?
We support most case management tools through Amazon Connect Cases/Amazon AppFlow integrations but please get in touch for a chat.
Social
A social networking platform for creating profiles, sharing content, and connecting with others.
Facebook Messenger
A popular messaging app for text, voice, and video communication, widely used for personal and business chats.
X (formerly Twitter)
A social networking platform for microblogging where users can post and interact with short posts (tweets) or direct messages.
A popular messaging app that allows users to send text, voice and video messages, make voice and video calls, and share media.
A photo and video sharing social networking platform with additional features such as posting 'Stories' and direct messaging.
Don't see your Social tool?
Workforce Management
Calabrio
Workforce optimization and customer analytics solutions, enhancing contact center performance and customer satisfaction.
NICE
A suite of tools for optimizing workforce scheduling, ensuring efficient staffing in contact centers.
Alvaria
Delivers contact center and workforce optimization software, improving customer interactions and operational efficiency.