Latest news & updates

Get in the loop with the latest news and updates from SmartAgent and make sure that you won’t miss a thing.

Image of laptop with Twitter and Facebook icons

Managing social media contact, with SmartAgent.

Posted in Technology on 21-9-2022

Integrate your Instagram, Twitter or Facebook with SmartAgent for the ultimate omnichannel experience.

A view of quick replies feature int he smart agent desktop

Quick Replies: the rapid response tool for contact centres.

Posted in Technology on 10-8-2022

Our new feature will speed up contact handling and make your contact centre more efficient.

The only contact centre solution for SMBs.

Posted in Technology on 20-7-2022

Connected is the fastest way for businesses to be set up with a best-practice contact centre.

Maintaining Quality with SmartAgent.

Posted in Technology on 26-5-2022

Simplify the QA process in your contact centre. All in a single desktop view.

Desktop view of SmartAgent chat platform

Features to transform your contact centre in 2022!

Posted in Technology on 31-3-2022

We dive into the best recent features that make SmartAgent the only application your agents need.

SmartAgent welcomes Amazon Connect chat launch, with our ready made integration!

Posted in Technology on 19-11-2019

So, what does the announcement mean for you? Chat complements Amazon Connect’s existing powerful and scalable voice solution for contact centres, and opens up the capability for multi-skilled agents, blended queuing, consolidated reporting, and the next-generation of completely integrated, native robotics within customer contact flows.