Features to transform your contact centre in 2022!
We dive into the best recent features that make SmartAgent the only application your agents need.
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We dive into the best recent features that make SmartAgent the only application your agents need.
Our Connected solution will have you up and running with Amazon Connect in a matter or weeks.
Have you ever uttered those words in reply to someone saying you should update your communications system? Perhaps your contact centre team often are often grumbling at the clunkiness of the existing system, or you’re frustrated by the lack of control you have over the roadmap. But finding the time and energy to change your comms platform is difficult.
So, what does the announcement mean for you? Chat complements Amazon Connect’s existing powerful and scalable voice solution for contact centres, and opens up the capability for multi-skilled agents, blended queuing, consolidated reporting, and the next-generation of completely integrated, native robotics within customer contact flows.
Team Sky (British Cycling) launched in 2010 with one ambition: Winning the Tour de France with a British rider within five years. A goal achieved within just three years when Bradley Wiggins won the 2012 Tour de France, while teammate and fellow Briton Chris Froome finished as the runner-up and then went on to win the 2013 race.
In recent years the role of the contact centre agent has become increasingly more involved. The number of software applications and subsequent need for multi-tasking has continued to deepen, with the level of skills required to successfully manage customer interactions dramatically expanding. This new age places immense pressure on operators to hire, train and retain, select and deploy the right systems and software, and keep agents motivated and engaged. That’s not to mention the ever-growing service expectations of the modern consumer, or the need to deliver on an ever-tightening cost line.