Audio Settings

Optionally choose an additional output devices for audio

Call History

Display history of calls handled by agents.

Call Recording

Record calls and drag through for quality assurance.

Call Recording Controls

Start, Pause or Resume call recording.

Call Transcription

Convert speech to text from a call and show sentiment.

Custom Messaging

Control the welcome messaging for voice channel.

Customer Inputs

Surface recorded data on customers


Checklist for customers to pass data protection criteria.

Line Management

Configure business continuity for voice and chat

Welcome Messaging

Set welcome messages for voice channel