View and set time limits on agent's availability status.
Allow users to search for agents and view status.
Broadcast messages to fellow SmartAgent users.
Manage various call settings affecting agents.
Optionally choose an additional output devices for audio
Convert speech to text from a call and show sentiment.
View fellow users' Microsoft Teams status.
View history of a customer on multiple contact channels
Allow agents to message other agents
View MS Teams status of users
Real-time view of queues and statistics
Reply to, move, end or export tasks in bulk.
View data related to tasks
View history of tasks handled by agents
Create and configure prepared responses for text-based contact