API driven communications supporting over 50,000 subscribers.
Manx Telecom is the Isle of Man’s leading telecoms provider, responsible for looking after over 37,000 households and over 4,000 businesses.
Having experienced technical short-comings with a previous supplier, we were engaged to help them deliver high quality and consistent telecom services all year round.
With a forward thinking approach, Manx wanted to explore how UK mobile number provisioning could be added to their digital communications portfolio.
They also wanted to see how app-centric telecoms solutions could play a more significant role in bettering the experience of their customers.
We provided an API driven service to allow Manx Telecom to provision, manage and support new numbers for both voice and SMS services.
This Communication Platform as a Service empowered their team to focus on building applications instead of maintaining the underlying IT infrastructure.
It also provided them with:
Our intelligent and iterative approach helped to ensure a smooth migration without compromising on quality.
Artificial intelligence and machine learning technologies need effectively tuning and training to each use case. Mission Labs offers the experience and track record needed for success.
As the Isle of Mans’ leading telecoms provider it was important that we delivered a high quality service at scale.
The Client needed a partner that shared their vision for modern day customer experience, and could provide the technology, know-how and experience to help them bring it to life.
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.