Our world-class solution features will help you transform:
SmartAgent comes with a range of in-built and optional features designed to improve any contact centre...
SmartAgent streamlines Teams comms, in-app directory, direct messaging, no third-party apps needed.
SmartAgent's messaging & broadcasting capabilities keep users connected with message lists, direct messaging, & streamlined info sharing.
Improve CX with Amazon Connect Voice ID and Lex by adding ID&V to any channel, saving agent time and reducing handling times.
Pre-made messages for quick responses, reducing handling time & increasing agent satisfaction. Fully customizable.
View real-time data on contact center performance with agent wallboards. Configurable view and queue/agent metrics for performance assessment.
Search, review, evaluate and score contact recordings and transcriptions on a single screen. Compatible with Contact Lens, self-configured, and onboard calibration.
It uses real-time data to determine the most effective actions agents can take to enhance the customer experience.
Reduce queue times, improve CX with callback booking. Configurable via web chat or voice, with timing/limit options. Cost-effective and customer-friendly.
Search and surface contact, recordings and transcriptions, and then evaluate and score on a single screen.
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.