Powered by Amazon Connect.
We run on AWS services to deliver world class, reliable and scalable contact centre technology. As an Advanced AWS Consulting Partner, we’ve learnt a thing or two about how to deploy and optimise modern cloud contact centres, for better outcomes.
Find out more
Is this a test question?
Yes, this is a test question.
Is this a test question?
Yes, this is a test question.
What does Jabra do?
Jabra is a leading global manufacturer of high quality headsets and speakers for office & contact centre, with noise cancellation and superior sound. With customer experience more important than ever before, Jabra has developed a range of digital headsets with agent efficiency and sound quality top of mind.
SmartAgent for Amazon Connect brings all of your contact channels into a single browser window for easier management and better customer experience. Powerful integrations create a single pane of glass for customer contact management, reporting and quality assurance.
Improve productivity
Supercharge contact centre performance by giving your agents and supervisors a single pane of glass in their browser. Serve customers faster and improve first contact resolution
Monitor, measure & manage
Powerful real time and historical analytics, visualised in easy to understand dashboards help supervisors and team leaders stay on top of agent and contact performance at all times.
Works with MS Teams
Integrate SmartAgent with Microsoft Teams, to provide interoperability between your Amazon Connect and Teams users, including voice transfer and internal messaging.
Technology & Integration Partners
We work with a huge range of technology partners and integrations to deliver the very best outcomes for our clients’ Amazon Connect deployments. Don’t see your technology listed? No problem! Amazon Connect is an open platform so we can integrate with virtually any API you need.
SmartAgent Desktop - Powerful & Customisable
Heading1
Heading2
Heading3
Heading4
Heading5
Heading6
test
test section slider
Reduced Average Handling Time
Is this a test question?
Yes, this is a test question.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus dignissim eget nisi non pellentesque. Morbi auctor congue nisl ac feugiat. Nulla facilisi. Proin efficitur a urna imperdiet lobortis. Phasellus vel blandit elit. Morbi porta ligula vel enim posuere, in auctor arcu laoreet. Sed id dolor vitae augue vehicula iaculis nec id velit. Nullam ullamcorper elit eget ultricies fringilla. Nulla eu diam ut nisi elementum pretium. Curabitur malesuada magna nec justo consectetur interdum. Nunc vel ex at nulla dictum tristique.
Keep your team connected.
With internal messaging and broadcast features, SmartAgent brings your contact centre closer together. Communicate faster, solve queries quicker and satisfy your customers.
test
testing
test