Powered by Amazon Connect.


We run on AWS services to deliver world class, reliable and scalable contact centre technology. As an Advanced AWS Consulting Partner, we’ve learnt a thing or two about how to deploy and optimise modern cloud contact centres, for better outcomes.

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What does Jabra do?

Jabra is a leading global manufacturer of high quality headsets and speakers for office & contact centre, with noise cancellation and superior sound. With customer experience more important than ever before, Jabra has developed a range of digital headsets with agent efficiency and sound quality top of mind.

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SmartAgent for Amazon Connect brings all of your contact channels into a single browser window for easier management and better customer experience. Powerful integrations create a single pane of glass for customer contact management, reporting and quality assurance.


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Improve productivity


Supercharge contact centre performance by giving your agents and supervisors a single pane of glass in their browser. Serve customers faster and improve first contact resolution

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Monitor, measure & manage


Powerful real time and historical analytics, visualised in easy to understand dashboards help supervisors and team leaders stay on top of agent and contact performance at all times.

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Works with MS Teams


Integrate SmartAgent with Microsoft Teams, to provide interoperability between your Amazon Connect and Teams users, including voice transfer and internal messaging.

Technology & Integration Partners


We work with a huge range of technology partners and integrations to deliver the very best outcomes for our clients’ Amazon Connect deployments. Don’t see your technology listed? No problem! Amazon Connect is an open platform so we can integrate with virtually any API you need.

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Footer Partners Jabra
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SmartAgent Desktop - Powerful & Customisable


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WFM Integration for Visual Schedule & Compliance

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Visual Queue & Intent Classification

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Visual ID&V Confirmation, Status & Override

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User Provisioning & Management

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Transcription, Speech & Text Analytics (optional)

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Surface All Contact Details & Context

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Self-service Business Continuity & DR

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SAML Single Sign On (SSO) with MFA

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Outbound Omnichannel Management

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Jabra Call Control & Analytics

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Integrate with any API/ back-office System

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Inbound Omnichannel Management

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Detailed Contact History, Recordings & Metrics

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Inbound Contact Recognition

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Warm, Cold & Blended Call Transfer

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Agent Status & Availability

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Next Best Action & Agent Scripting

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Agent Directory & Instant Messaging

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SECTORS

Public

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Reduced Average Handling Time

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Talk to us about migrating today
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Keep your team connected.


With internal messaging and broadcast features, SmartAgent brings your contact centre closer together. Communicate faster, solve queries quicker and satisfy your customers.

Book a demo
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WFM Integration for Visual Schedule & Compliance

Fill icon Description

Visual Queue & Intent Classification

Fill icon Description

Visual ID&V Confirmation, Status & Override

Fill icon Description

User Provisioning & Management

Fill icon Description

Transcription, Speech & Text Analytics (optional)

Fill icon Description

Surface All Contact Details & Context

Fill icon Description

Self-service Business Continuity & DR

Fill icon Description

SAML Single Sign On (SSO) with MFA

Fill icon Description

Outbound Omnichannel Management

Fill icon Description

Jabra Call Control & Analytics

Fill icon Description

Integrate with any API/ back-office System

Fill icon Description

Inbound Omnichannel Management

Fill icon Description

Detailed Contact History, Recordings & Metrics

Fill icon Description

Inbound Contact Recognition

Fill icon Description

Warm, Cold & Blended Call Transfer

Fill icon Description

Agent Status & Availability

Fill icon Description

Next Best Action & Agent Scripting

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Agent Directory & Instant Messaging

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